Refund policy

If you are not satisfied with a qualifying purchase, you may request a full refund within 30 days of the charge. Contact support@pixalo.market with your order reference and a short note so we can help quickly.

You can cancel a subscription at any time from your account settings. Access continues through the end of the current billing period. Where applicable, partial refunds for new subscriptions may be considered when cancellation is requested within the first 30 days—our support team will confirm eligibility for your plan.

Approved refunds are returned to the original payment method, usually within 5–10 business days, depending on your bank or card issuer. You will receive email confirmation when the refund is initiated.

Refunds may not be available when:

• The request falls outside the stated guarantee period
• Terms of service were violated (e.g. redistribution of assets)
• A chargeback was opened before working with support

Because our products are digital, approved refunds may revoke access to the affected downloads. Please remove local copies you no longer have rights to use.